F.A.Q

How many days do I have to return a product?
You have 14 calendar days to return or exchange a product from the date it was delivered to the indicated address. The item must be unused, unaltered, and returned with its original tags and packaging.

How can I return my order?
You can fill out the form available on our Exchanges & Returns page or email us at info@mimhimaison.com with your order number.

Do I have to pay to send the item back?
No, exchanges and returns are free within mainland Spain. However, if you are outside the Peninsula, the customer is responsible for the return shipping costs.

When will I receive my refund?
Refunds may take up to 14 business days from the moment we receive your return and verify that the items are in the same condition as when shipped.

Do you ship outside of Spain?
Yes, we ship to Europe, the USA, and Canada.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to follow your delivery.

Can I modify my order once it's placed?
Unfortunately, we cannot modify orders once they are placed. If needed, please cancel your order and place a new one. Contact us as soon as possible at info@mimhimaison.com to confirm that your order has not yet been shipped.

What should I do if my order is defective?
First of all, we're sorry! Sometimes fabrics or embroidery can have imperfections. If this happens, please don’t hesitate to contact us at info@mimhimaison.com.

What payment methods do you accept?
We accept Visa, MasterCard, Maestro, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna, and Scalapay.

What is Shop Pay?
Shop Pay is an express checkout option that speeds up your purchase by automatically filling in your saved email, payment, and shipping details.

Can I pay for my order in instalments?
Yes, with Klarna and Scalapay you can split your payment into 3 interest-free instalments. Just select this option at checkout and you’ll be redirected to their platform to complete your purchase securely.

If you still have questions, feel free to reach out to us via this contact form.